{"xsrfToken":"c8fd22c13eff2fb9c896aabf56fe4142d52c372c_lout","branding":{"id":"1","key":"opuz","name":"Opuz Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#222d3d","headerLinkHoverBGColor":"#222d3d","headerBadgeColor":"#222d3d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d77d1615-145a-433e-b255-1da51824c7b4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDcyNDVmYy04MmFmLTRjOTktOTdkMi03NGE2OWY1NTQ5YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3N2QxNjE1LTE0NWEtNDMzZS1iMjU1LTFkYTUxODI0YzdiNCI6WyJyZWFkIl19LCJleHAiOjE3NjU0NTM0NzUsIm5iZiI6MTc2NTQ1Mjg3NX0.8GjKvyd1qRLmFiYNCDBJAX9EjKRQrUnxO_v2fOiBCX8&client=547245fc-82af-4c99-97d2-74a69f5549be&mode=fit","logoId":"d77d1615-145a-433e-b255-1da51824c7b4","isLogoAvailable":true,"helpCenterTitle":"Welcome to Opuz Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Opuz Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#26425c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/458d1ce8-5f8d-4f98-8d94-7acec797d1af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDcyNDVmYy04MmFmLTRjOTktOTdkMi03NGE2OWY1NTQ5YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1OGQxY2U4LTVmOGQtNGY5OC04ZDk0LTdhY2VjNzk3ZDFhZiI6WyJyZWFkIl19LCJleHAiOjE3NjU0NTM0NzUsIm5iZiI6MTc2NTQ1Mjg3NX0.sC7r4KE5hv2ETRMMYymzWMWuqhHCqlhbKZZHIz8Mw2U&client=547245fc-82af-4c99-97d2-74a69f5549be&height=300&mode=fit","bannerMediaApiFileId":"458d1ce8-5f8d-4f98-8d94-7acec797d1af","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"opuz","projectId":10000,"serviceDeskId":1,"name":"Opuz Support","description":"<p>Welcome! You can raise a Opuz Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Contact Technical Support","descriptionHtml":"<p>Please include detailed description of your query below and our team will get back to you as soon as we can.</p>","callToAction":"Contact Technical Support","introHtml":"<p>Get assistance from Opuz Support for general IT issues and questions.</p>","icon":10541,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"16","name":"Development- Fix","descriptionHtml":"","callToAction":"Development- Fix","introHtml":"","icon":10472,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"35","name":"Development Request","descriptionHtml":"","callToAction":"Development Request","introHtml":"<p>Any devlopment suggestion/ Request</p>","icon":10561,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"17","name":"Development- Additional Feature ","descriptionHtml":"","callToAction":"Development- Additional Feature ","introHtml":"<p>Requesting an additional feature or functionality to the application.</p>","icon":10496,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"18","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10550,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[1,16],"6":[17],"2":[1,13],"3":[5,6,7],"5":[12,13,14],"4":[12,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a038ec6c-d4a5-30ed-8b27-4a8b902e78d3","appLinkName":"System Confluence","appLinkUrl":"https://opuz.atlassian.net/wiki","spaceKey":"OPUZ","spaceName":"Opuz Support","spaceUrl":"https://opuz.atlassian.net/wiki/spaces/OPUZ","isServer":false},"labels":[],"projectKey":"OPUZ","serviceDeskId":1,"kbLinkDomainURLs":["https://opuz.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPUZ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDcyNDVmYy04MmFmLTRjOTktOTdkMi03NGE2OWY1NTQ5YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU0NTQwNzUsIm5iZiI6MTc2NTQ1Mjg3NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.5EYN-o6rrF4P9jzo-ZDLUNjugED_Zi1rizuL3sqiWPQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"547245fc-82af-4c99-97d2-74a69f5549be","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"564ef5f1-50de-4b27-b445-c6fbcd0b980d","name":"Introduction","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/564ef5f1-50de-4b27-b445-c6fbcd0b980d","createdAt":"1678776081482"},{"id":"91a3e0d0-8659-4fa6-a95d-ef616f61899d","name":"Page Types","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/91a3e0d0-8659-4fa6-a95d-ef616f61899d","createdAt":"1678775537985"},{"id":"069904fa-7060-4958-85bc-a97a47e304a2","name":"Navigation and Dashboard","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/069904fa-7060-4958-85bc-a97a47e304a2","lastUpdated":"1678774606294","createdAt":"1678774449096"},{"id":"d64af112-b7cf-47e0-bcae-277ae313a207","name":"Tasks and Planning","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/d64af112-b7cf-47e0-bcae-277ae313a207","lastUpdated":"1760087661718","createdAt":"1678774431419"},{"id":"e6bd949c-7961-4b17-9c25-59d947e298c8","name":"Hazard and Risk Management","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/e6bd949c-7961-4b17-9c25-59d947e298c8","createdAt":"1678774482048"},{"id":"07c7f144-420d-449a-8100-dc25f9ac3d92","name":"Clients and Contracts ","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/07c7f144-420d-449a-8100-dc25f9ac3d92","lastUpdated":"1760023606948","createdAt":"1698749801275"},{"id":"1490bc78-8c34-4783-a667-47b6b42bb981","name":"Buildings and Assets","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/1490bc78-8c34-4783-a667-47b6b42bb981","lastUpdated":"1760023035097","createdAt":"1678774592540"},{"id":"9f6aadcb-4727-4688-955e-e68a45f0a8b4","name":"Document Control","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/9f6aadcb-4727-4688-955e-e68a45f0a8b4","lastUpdated":"1743765739059","createdAt":"1678774646701"},{"id":"80bc6565-53f0-4445-a3e5-81c374b43634","name":"Mobile App","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/80bc6565-53f0-4445-a3e5-81c374b43634","lastUpdated":"1743765973984","createdAt":"1678774455538"},{"id":"f554594b-2901-4ddd-b05f-d66b57d44b71","name":"Settings and Administration","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/f554594b-2901-4ddd-b05f-d66b57d44b71","lastUpdated":"1741687998535","createdAt":"1678774514910"},{"id":"b8494841-d193-4a87-a1af-06a6646f6493","name":"Opuz Development","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/b8494841-d193-4a87-a1af-06a6646f6493","createdAt":"1678774695906"},{"id":"8d273080-cccd-443a-933a-191ee4fdd73a","name":"User Roles","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/8d273080-cccd-443a-933a-191ee4fdd73a","createdAt":"1678775261688"},{"id":"59a71161-09df-4363-9a0c-7d2bd9b17562","name":"FAQs","description":"Frequently asked Questions","categoryUrl":"https://opuz.atlassian.net/servicedesk/customer/portal/1/topic/59a71161-09df-4363-9a0c-7d2bd9b17562","lastUpdated":"1744809061463","createdAt":"1701951731414"}]}},"reqCreate":{"id":16,"projectId":10000,"issueType":{"id":"10006","name":"Task"},"form":{"name":"Development- Fix","descriptionHtml":"","callToAction":"Development- Fix","intro":"","instructions":"","icon":10472,"iconUrl":"https://opuz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/16","calendarParams":{"firstDay":0,"date":"2025-12-11T11:34:35+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a038ec6c-d4a5-30ed-8b27-4a8b902e78d3","appLinkName":"System Confluence","appLinkUrl":"https://opuz.atlassian.net/wiki","spaceKey":"OPUZ","spaceName":"Opuz Support","spaceUrl":"https://opuz.atlassian.net/wiki/spaces/OPUZ","isServer":false},"labels":[],"projectKey":"OPUZ","serviceDeskId":1,"kbLinkDomainURLs":["https://opuz.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDcyNDVmYy04MmFmLTRjOTktOTdkMi03NGE2OWY1NTQ5YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU0NTQwNzUsIm5iZiI6MTc2NTQ1Mjg3NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.5EYN-o6rrF4P9jzo-ZDLUNjugED_Zi1rizuL3sqiWPQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"547245fc-82af-4c99-97d2-74a69f5549be","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}